Refund policy

Returns & Refunds

All Deep Sky Studio prints are produced to order. Because each print is individually prepared, printed, inspected, and packaged specifically for your order, we do not normally accept returns or exchanges for change of mind.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery and provide your order number along with clear photographs showing the issue and the packaging.

If the issue is confirmed, we will work with you to provide an appropriate replacement or resolution.

Print Your Image Orders

Print Your Image orders are custom products created from customer-supplied artwork and are therefore non-returnable and non-refundable once production has begun, except where the finished product is damaged, defective, or does not match the order specifications.

If we identify a significant issue with your submitted file before printing, we will contact you before production.

Colour and Display Differences

Colours, brightness, contrast, and tonal appearance can vary between computer monitors, mobile devices, and printed media. These normal differences are not considered manufacturing defects.

Each image is individually prepared for the selected print medium with the goal of reproducing the original image as faithfully as possible.

Cancellations

Orders may be cancelled only if production has not yet begun.

If you need to cancel an order, please contact us as soon as possible. Once printing or preparation has started, cancellation may no longer be possible.

Return Shipping

If a return is authorized due to an error or defect on our part, we will provide instructions regarding return shipping where necessary.

Do not send products back without contacting us first.

Contact

For any issue with an order, please contact us through the Contact page and include your order number.